List the conflict precisely
Compare the actual disputed statements, their dates and where each is used. “The process is inconsistent” is too broad to resolve. A useful fictional conflict is that one booking guide says a request is confirmed when entered, while another requires an explicit confirmation message. Record the difference without deciding that the newer-looking page automatically has authority.
Find the person who can settle it
The course author may not own the underlying process. Ask the authorized owner to identify the applicable rule and whether older instructions need withdrawal. Record the decision in the source system, not only inside the lesson draft. Otherwise the lesson becomes a third competing version that looks polished but leaves the original disagreement untouched.
Quarantine affected practice
Hold questions and feedback whose answers depend on the disputed rule. Independent sections may still be drafted, but label them as work in progress. Do not publish an apparently complete course with a hidden unresolved answer. A public reader should not have to discover that the example was based on whichever source the generator happened to use first.
Close the loop on the source map
After resolution, update the source version and inspect the related explanation, examples, questions and shared references. Preserve an internal record of why the change was made. Our revision-impact map helps locate affected elements; it does not grant approval or edit a merchant account. Only then resume the learner-facing review, including any exception that the resolved wording now changes.
Keep the superseded instruction visible to reviewers
In an internal change record, preserve the disputed wording, the resolution and the reason the applicable owner accepted it. Do not put confidential records on this site. The point is to explain a later revision without relying on memory or a generated summary of the disagreement.
Sources used for this page
These records support the facts and comparisons above. Merchant-controlled records are labelled so you can separate product claims from independent evidence.
- CDC Quality Training Standards — Standards and certification reference · cdc.gov · Publisher independence not verified · checked 2026-10-02